Privacy Policy

When you visit www.lchflove.com, managed by Keto Love, B508 Tower Bridge Business Complex, 100 Clements Road, SE16 4DG London, United Kingdom (registration data: Company House) – hereinafter referred to as the controlleryou are entrusting us with a part of our personal data that we are obliged to protect.

If you’re just browsing through the page, the amount of personal data we get from you is limited to the anonymous identity of your device (computer, phone, etc.) and is recorded with certain cookies.

However, when you decide to fill out a form, an application, or if you choose to purchase in our online store, you also send us your name, surname, e-mail address and sometimes other personal data. More on all of these below.

The security of your personal data that you trust us is extremely important to us because we want your trust! All collections of personal data are collected, recorded, edited, stored or deleted in accordance with the General Data Protection Regulation (hereinafter: GDPR).

In this document, we explain:

  • what kind of data we process, how we manage them, and whether we share them with anyone,
  • what rights you, as a user, have as regards the processing (collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction) the personal data you have entrusted to us,
  • how we guarantee the security of personal data collections,
  • in addition, the document also contains instructions on how you can exercise your rights.

Security of personal data

What are your rights?

Your rights regarding the personal data you provided are part of the Chapter 3 of the GDPR and include:

  • the right to transparency: every time you send us any personal data, we are commited to fully explain to you precisely and in a clear language why we need data, how we will deal with it, etc. This means that you receive accurate information what will happen to your data before confirming to send it;
  • the right of access to personal data, or insight into the data we have about you, as well as the acquisition of data, or just information whether we did at any time obtain any of your personal data. Your right to know why we have it, what we do with it, or whatever happened to it;
  • the right to rectification and the ‘right to be forgotten’: You may request changes or corrections of inaccuracy in your personal data that we have; but you can also request the deletion of personal data that we have about you;
  • the right to restriction of processing. Processing may mean the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. You have the right to limit one or more of the listed actions, even if you do not request to delete your personal data;
  • the right to data portability: we are obliged to provide you upon your request all the data that you have provided us and we keep. This data must be provided in a structured, widely used and machine-readable form and you have the right to forward this data to another controller;
  • the right to object and automated individual decision-making, including profiling: You can request that we do not include your data in any processing and statistical analysis, usually consisting of non-identifiable personal data. Despite the latter, it is your right not to be included.

Data profiles at www.lchflove.com

What kind of data we collect, how we use it, and who do we share it with

Access to the data we have collected on www.lchflove.com is exclusively enabled by the controller. We do not share any personal data that you have voluntarily entrusted to us electronically or any other way, with no one, we are not lending or selling them.

We use them exclusively to communicate with you or to fulfill the reason we needed them (regular notification of news, actions, etc., processing for prize games and campaigns, sending of purchased items). We only provide data to the third parties when this is necessary for the fulfillment of your order (for example, sending items purchased).

Unless you explicitly allow us, we may occasionally send you a message about campaigns, new products, or about changing your privacy policy.

Please note that in any instance when you engage with payment to our company, personal data in the range of name, surname, address and oftentimes phone number are stored in the bookkeeping database – these cannot and should not be deleted or erased, as companies are obliged to keep the financial documents as they are.

Other than that, there are a few common ways of obtaining your personal data, which we call profiles.

Profile #1: Newsletter subscription

What data do you provide to receive a newsletter?
To receive newsletter, we ask you to provide your first and last name (both optional) and email address (required).
Why do we need this data?
We need your email address to be able to send the newsletter and your name and surname (optional) to personalize your copy of the newsletter.
How long do we store this data?
We store this data until you unsubscribe to the newsletter (at unsubscribe link the end of each newsletter). After you have undsubscribed, the data are no longer used, and remain in the database, marked as »unsubscribed«.
Who do we share this data with and who has access to it?
We do not share the data and we don’t give access to it to third parties. Only the employees of the controller, who work on your specific request, get to process the data.
How do we process and use this data?
To receive your data, we use the ninjaforms.com plugin. The plugin enables sending your data to the newsletter application (emailoctopus.com), where your data is stored. We use the data to send newsletter and do not process them in any other way. When we can not deliver e-mail to your address (if your mailbox is full, if the mailbox no longer exists, or if you provide us with an incorrect email address), we will automatically unsubscribe you or manually delete you from the database.

Profile #2: Downloading of free e-documents or e-books

What data do you provide to be able to download the free e-documents?
To get access to the free e-docments, we ask you to provide your first and last name (both optional) and email address (required).
Why do we need this data?
We need your email address to be able to send you the requested document and your name and surname (optional) to personalize your copy of the email.
How long do we store this data?
We keep this data until you request a deletion.
Who do we share this data with and who has access to it?
We do not share the data and we don’t give access to it to third parties. Only the employees of the controller, who work on your specific request, get to process the data.
How do we process and use this data?
To receive your data and send the requested documents, we use the ninjaforms.com plugin, which also saves your data. From this point on the data is not in any other way.

Profile #3: Registration to the events we organize

What data do you provide to register for events?
To register for the events we organize, we ask you to provide your first and last name, phone number and email address (required).
Why do we need this data?
We need the email address to be able to send you a proforma invoice, and all other information for verification of registered attendees or notifying the attendees in case the event is postponed or cancelled.
How long do we store this data?
We store this data until the event. After the event we delete it.
Who do we share this data with and who has access to it?
We do not share data and allow access to anyone who is not in a relationship with an controller, this includes the person who checks your identity upon entering an event.
How do we process and use this data?
To receive your data, we use the ninjaforms.com plugin, which also saves your data. From this point on the data is not in any other way other than described above.

Profile #4: Nutrition or training counseling questionnaire

What data do you provide for ordering nutrition or training counseling?
When purchasing to counseling services, we ask you to provide a larger set of personal data (name, surname, e-mail address, phone number, gender, age, average sleep duration, body height, body weight, nutrition goals, smoking habits, drinking habits, dietary habits and preferences, drinking habits, habits of taking supplements, sports habits and energy consumption estimates, and health issues related to your current state of health, the medicines you are taking, information about injuries and surgeries you might have had, information about your allergies, diagnoses that you have or have had, and information on the family history of cardiovascular disease).
Why do we need this data?
We need the email address for further communication and agreement on the progress of consulting services. We use other data to design the appropriate service that you expect from us.
How long do we store this data?
We do not store any sensitive data. However, your e-mail address along with all your confirmations (Terms of Service, Privacy policy …) do get stored for our evidence that you agreed to the communication.
Who do we share this data with and who has access to it?
We do not share the data and we don’t give access to it to third parties. Only the employees of the controller, who work on your specific request, get to process the data. The data is seen by the person who regulates arrangements with the consultant and the consultant himself.
How do we process and use this data?
We use the ninjaforms.com plugin to receive your data. From this point on the data is not in any other way other than described above.

Profile #5: Online shopping data

What data do you provide for ordering in our online store?
When shopping online, we ask you to provide a larger set of your personal data, such as name, surname, full postal address, telephone and e-mail address. In case you choose to pay by credit card, you also send your financial data (for example, credit card data). We do not see your financial data on Paypal payments, as you do all this with PayPal. This only tells us that payment has been successful.
Why do we need this data?
We need all this data so that we can fulfill your desire: to purchase a particular product. The name, surname, address and telephone number are needed for delivery, and the email address for confirmation and transaction data and further communication, if required.
How long do we store this data?
We keep this data as it is data on officially issued accounts, which we are obliged to keep.
Who do we share this data with and who has access to it?
We do not share the data and we don’t give access to it to third parties. Only the employees of the controller, who work on your specific request, get to process the data.
Delivery of purchased products is provided by our business partners. We have provided them with a statement that they do not process your data for anything other than the original purpose: delivery of the package.
How do we process and use this data?
We use the WooCommerce plugin to receive your data. We use it exclusively for online sales purposes. From this point on the data is not in any other way other than described above.

More about your privacy

Combined forms

At www.lchflove.com we like to combine our typical forms with an option for you to subscribe to our newsletter. This means that with a form, set up for you to download a free e-book, we also offer you an option to subscribe to our newsletter as well. The data relating to the form itself on one hand and the newsletter subsciption data are stored separately. Subscribing to the newsletter is never required for whatever you are requesting with a form, but purely voluntary. For example: if you want us to send you an e-book, we will send it to you, even if you do not subscribe to the newsletter.

Website stats

We may occasionally share statistics about website visitors with partners or advertisers. Such information does not contain any such data that personally identifies anyone who has communicated in any way with our website.

Links to other websites

The www.lchflove.com may occasionally publish a link to another web site. If you visit a different site, their privacy policy applies. We recommend that you check on each page you visit to see how they provide rights regarding the protection of your personal data.

Surveys and prize games

At www.lchflove.com we occasionally organize prize games. Participation in a prize game is not obligatory, it is your voluntary decision. For prize games, we require certain personal data (for example, name and address). We use this to inform the winners and send out any prizes.
In surveys, we do not usually require specific data: they are intended for anonymous research about satisfaction and about possible improvements to our services and the website itself.

Data transfer security and storage

The website www.lchflove.com has a built-in SSL security certificate issued by Let’s Encrypt. This certificate encodes messages between the site and users, thus ensuring secure communication on the Internet. On any page you visit, you yourself can check it a security certificate is installed. Look at the line with the web address: to the left of the URL (www.lchflove.com in our case) there is the green lock sign, and some browsers also say “secure”. In addition, you see that the website address begins with https: //. The letter “s” means a secure connection.
Even after you have sent your data securely online, we deal with them carefully. Only authorized employees of Keto Love, have access to them, and only for the tasks that are necessary for their work (invoicing, preparing mailings, help desk). The servers on which your personal data is stored are secure and protected.

Cookies

At www.lchflove.com we use cookies for optimum performance. These are small files that your browser installs on your computer, thereby improving your experience. For example, a cookie may help you stay signed-in to a website (if you so desired), thus reducing the nuisance of signing in at every visit. Cookies also allow us to monitor site visits so that they can be arranged to better serve their purpose. The use of cookies never includes any personal data or a type of data that could help to identify your personally.

Piškotek in trajanjeWhat do the cookies do?
dd5_session_wp (1 day)These are persistent session cookies and make sure that the website is working properly.
cookie_notice_accepted (1 month)This cookie is used to remember a user’s choice about cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.
_ga (2 years)
_gid (24 hours)_gali (until the end of the session)_gat (10 minutes)
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.
pum-#### (until the end of the session)These cookies help control the pop-ups (opening, closing …). #### can be any set of numbers.
wp_woocommerce_session_####### (2 days)
woocommerce_items_in_cart (until the end of the session)
woocommerce_cart_hash (until the end of the session)
These cookies will set only if you use our webshop: they will record the items in your cart. #### can be any set of numbers.

Exercising your privacy rights at www.lchflove.com

At any time, you can request access to a record of your data, correction, deletion from the database, or claiming any of these rights.

If you are subscribed to our newsletter and you no longer wish to receive it, you can unsubscribe directly in the received email: at the bottom of each newsletter there is your personal link for you to unsubscribe. If you click on it, you will no longer receive messages.

As regards all other rights, questions or doubts, or if you wish to claim any of your rights arising from the General Data Protection Regulation, we kindly invite you to fill in and submit the form below.

GDPR Privacy Rights Form

In order to prevent abuse and ensure reliable identification, we might have to request additional information from you. If we can not be reliably identify you, the request regarding personal data might be declined. We will respond to your request as soon as possible or at the latest within two weeks of your request.

You also have the right to file a complaint with the Data Protection agency if you believe that the processing of your data is in breach of the General Data Protection Act.